PURCHASES & REFUNDS
Refunds and cancellation
Live purchasing is not yet open. This page explains contact and original-provider handling once purchases become available; it does not mean orders can be placed now.
Current purchase availability
The iPhone / iPad app is available on the App Store with Apple purchases. Website payments and the Customer Portal are not yet available; disabled purchase buttons create no orders or charges.
Web / PWA refund requests
Once web purchasing opens, contact support@kailoo.net first about duplicate charges, missing purchased access, or unresolved technical or access problems. We will review the order and issue. Eligibility and processing follow the original purchase provider’s applicable rules and applicable law. Refunds for Creem payments are processed through Creem, not by separate private transfers. If an issue remains unresolved, you can also contact Creem through its Customer Portal.
Canceling a web subscription
Once subscriptions open, sign in with the same Teleprompter account used for the purchase and open the Customer Portal from Purchases to manage renewal. You can also use the management link provided in your receipt. Canceling renewal does not request a refund. Deleting your account, uninstalling the app, or upgrading to lifetime access does not automatically cancel an existing subscription.
Apple purchases
For purchases billed by Apple, request a refund from Apple with the original Apple Account and manage renewal in Apple subscription settings. Eligibility, decisions, and the time for funds to arrive follow Apple’s applicable rules. Teleprompter cannot approve an Apple refund on Apple’s behalf.
Results and access
If approved, the original purchase provider arranges the refund. Arrival time depends on the payment provider. Refunded or revoked transactions no longer provide their associated access; separate valid purchases retain their own status. Confirm refunds and renewal cancellation separately. This policy does not limit your statutory rights.
Purchases · Request an Apple refund · Manage Apple subscriptions
Updated November 9, 2026